Villa Primerose Chambres d'Hôtes de Charme chambre d'hôtes à Arcis-sur-Aube

Merci d’avoir partagé votre expérience et pour vos compliments concernant la Villa Primerose, son caractère authentique, ses parquets, la propreté des chambres et le calme des lieux. Les collaborateurs qui se consacrent à son entretien ont été très touchés par votre message. Nous souhaitons toutefois apporter des précisions, car certains éléments de votre commentaire nous semblent discutables. Tout d’abord, concernant le petit-déjeuner et le dîner, vous indiquez que leurs tarifs vous ont semblé élevés. Or, vous n’avez consommé ni notre petit-déjeuner, ni notre dîner. Bien entendu, chacun est libre de choisir de ne pas prendre les prestations proposées par l’établissement. En revanche, il nous semble difficile de porter un jugement sur le rapport qualité-prix d’une prestation que l’on n’a…

Merci pour votre séjour et vos encouragements A bientôt VillaPrimerose

Dear Guest, Thank you sincerely for this very detailed and thoughtful review. Your feedback is both accurate and generous, and we truly appreciate the time you took to share your experience. It is incredibly valuable not only for us, but also for future guests who are looking for a place that reflects the same expectations and sensibilities. We are delighted that you enjoyed the character of the house, the atmosphere of the garden even at the end of winter, as well as the quality of the breakfast and the sense of calm that defines Villa Primerose. Your kind words about our professionalism and attentiveness mean a great deal to us. Thank you as well for your honest comments regarding your room in the annex. Each space in the house has its own identity, in terms of size, layout, and decorat…

Thank you very much for your wonderful review and for choosing to stay with us. We are truly delighted that you and your family enjoyed your time at Villa Primerose, and we wish you a lovely Easter celebration. We sincerely appreciate your kind words about the house, the breakfast, and the welcome you received. It means a lot to us that you highlighted the charm of the property, the peaceful atmosphere, and the care we put into making each stay comfortable and personal. Thank you as well for mentioning an important aspect of our organization. As you noted, we are a small, intimate guesthouse with only five rooms, and we are committed to preserving a calm and relaxing environment for all our guests. Our reception is open from 5:00 PM to 8:00 PM, and we can of course accommodate arrivals af…

We are sincerely sorry that your experience did not meet your expectations. However, it is important to clarify the situation with factual elements. Your reservation, made online via Booking.com — the platform you selected — clearly indicated a check-in time between 5:00 PM and 8:00 PM. This information was stated both at the time of booking and on your confirmation document, which you presented to us on your phone upon arrival. You arrived at the property shortly after 9:00 PM, more than one hour after the latest scheduled check-in time, without informing us of your delay. The issue was not the arrival time itself. That same evening, we welcomed other guests as late as 11:30 PM because they had informed us in advance, allowing us to organize accordingly. In your case, without any notice…