Le Parc appartement de vacances à Colmar

Hello, We are rather surprised by your review. According to our records, "Georgi Kotokov" made the only reservation under a similar first name, and that was almost a year ago! Furthermore, despite our request for comments at the time, no complaints were filed during the stay. Therefore, for us, your review is erroneous since it does not represent the current reality and is literally unprecedented.

Dear Linda and Alin, We are grateful that you chose ParcFour for your recent stay in Colmar! It's a shame that it ended like this! I must make it clear that the security deposit was retained on the day you vacated the flat, as per the cleaning team’s report of a strong cigarette odor and ashes. We have conveyed to you the facts we have and the difficulties. And explained to you that handling cigarette smoke is particularly challenging for our industry. It causes the apartment to smell strongly, which frequently prompts the following guests to request to be moved somewhere else. It entails higher expenses and operational problems for us, as well as negative feedback like yours when guests are forced to live with the smell during their stay. This is the reason why we explicitly stated in ou…