Chateau du Fraissinet location d'appartement de vacances à Branoux-les-Taillades

Hi Bastiaan, Thank you for your comments. Holidays are very important in our lives and we are delighted that you and your family had such a lovely time. The Cevennes National Park is a very natural environment, which is wonderful. However, it does also mean that sometimes nature/ insects don't always stay outside, although we do our best. We are concerned that you didn't find the apartment as clean as you expected. I have messaged you privately to obtain more details about this. We employ professional cleaners and insist on the highest standards, so this is something we want to quickly address. Thank you again. We hope to welcome you and your family back in the future.

We are always disappointed when our guests don’t enjoy their holiday. You haven’t given your name but perhaps you are the guests who booked an apartment that was unsuitable for your family group and so were unable to use the pretty master bedroom? If so, we replaced the bulb for the bedside lamp and changed your linen as soon as you requested it so we are puzzled as to why you found us unhelpful. The wifi did go down for a couple of days while you were staying but it the fault was not on our property and and was quickly repaired. Whilst the signal is usually very good we always hope guests will take the opportunity to disconnect and immerse themselves in nature for few days. We are astonished that you didn’t enjoy our beautiful pool which is always so popular and is full of adults and chi…